Shipping policy

Once you've placed an order with Heart & Hustle Merch, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

Terms for Making a Purchase

By making a purchase from Heart & Hustle Merch, you agree to provide accurate and complete information for all transactions. You acknowledge that any incorrect or incomplete details may result in delays or order cancellation. You are responsible for ensuring that the shipping address and contact details provided are correct at the time of purchase.

All orders are subject to acceptance and availability. Heart & Hustle Merch reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, pricing errors, stock issues, or violations of our terms.

Prices and availability of products are subject to change without prior notice. We reserve the right to adjust prices, discontinue products, or make modifications to product descriptions at any time. Promotional offers and discounts may be subject to additional terms and conditions.

All payments must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as indicated on our website. In cases of payment failure or dispute, Heart & Hustle Uneek Merch reserves the right to cancel or hold orders until the issue is resolved.

Shipping and Risk of Loss

The risk of loss of, damage to, and title for products pass to you upon our delivery to the carrier. It shall be your responsibility (if you are a User) or your Customer's responsibility (if you are a Merchant) to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such a case, Heart & Hustle Uneek Merch will not make any refunds and will not resend the product.

For Users in the European Economic Area or the United Kingdom, the risk of loss of, damage to, and title for products will pass to you when you or a third party indicated by you has acquired the physical possession of the products.

If you are a Merchant sending orders to your Customers in Germany, the risk of loss and damage to products pass to you in the moment after the shipment with the products has crossed the German border (“Moment of Risk Transfer”). In such a case, Heart & Hustle Uneek Merch will bear the full legal responsibility for the loss of or damage to products sent to your Customers in Germany in case such loss or damage to products has verifiably occurred before the Moment of Risk Transfer.

If carrier tracking indicates that a product was lost in transit, you or your Customer may make a written claim for replacement of (or credit to the Member’s account for) the lost product in compliance with Heart & Hustle Uneek Merch's Return Policy. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Heart & Hustle Uneek Merch's investigation and sole discretion. Heart & Hustle Uneek Merch cannot guarantee delivery to P.O. boxes.